If there's one saying that angers me more than any other it's "The customer is always right". I'm sure that anyone who has worked in customer service would share this hatred.
First of all, if the customer is always right, why is there a need for customer service departments? What do they have questions about? If they are always correct, they should always know the answer. I mean, how could someone be right about everything and be an idiot? Those things don't match up.
And what about this expression: "Buyer Beware"
If customers are always right, then what do they have to be concerned about? I'm assuming since they are always right then their choices must be equally precise. Obviously the saying suggests that a person should be wary of products and services that may not live up to expectations or be completely false. But as I've already explained, customers are not stupid since they are always correct, so how could they make incorrect decisions as a consumer? A customer that is always right will fully research a product before purchasing it and fully understand a service before using it.
Of course, I'm being too literal here, because the expression suggests something different altogether. By saying that the customer is always right, it can mean that what the customer wants should take priority in order to please them. A business will bend over backwards to make a customer happy in order to retain them as a customer. That's just another aspect of the expression that drives me crazy.
Businesses can't do everything a customer wants just because of some half-assed motto claiming that they know better. Customers, and people in general, are stupid and greedy. They will make poor decisions, buy crappy products, ignore policies, argue about everything, and demand the world. If companies give the hordes of fools whatever they wish, they'll go out of business.
Overall, I think a more suiting saying would be: "The customer is always loud."
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